Policy on the Treatment of Policyholders, Insured Persons, Beneficiaries and Injured Third Parties

All complaints from Policyholders, Insured Persons, Beneficiaries and injured Third Parties must be immediately sent by email to reclamacoesseguros@decisoesesolucoes.com, accompanied by supporting documentation and an explanation of the situation that is generating the complaint, by any DS SEGUROS employee.The DS SEGUROS function responsible for this matter will deal with all complaints taking into account the following aspects, working with the insurers and employees involved in order to gather the information necessary for resolving, explaining and responding to the Policyholders, Insured Persons, Beneficiaries and Third Parties who made the complaint:

a) The fair, diligent and transparent treatment of policyholders, insured persons, beneficiaries or injured third parties;

b) Adequate treatment of the information and clarification needs of policyholders, insured persons, beneficiaries or injured third parties, taking into account their profile and the nature and complexity of the situation;

c) The proper processing of the personal data of policyholders, insured persons, beneficiaries or injured third parties;

d) The prevention and management of conflicts of interest, specifically in the area of complaints management;

f) The swift and efficient management of processes relating to complaints from policyholders, insured persons, beneficiaries or injured third parties;

This Policy on the Treatment of Policyholders, Insured Persons, Beneficiaries and Injured Third Parties has been published internally and is available for internal and external consultation.